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Cary, NC - Customer Experience Associate 9.16.19 - Cary

Company: ManpowerGroup Solutions
Location: Cary
Posted on: November 10, 2019

Job Description:

Job Description * Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs * Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.* Provides customer with appropriate standard information requested.* Derives all necessary information from customer to update database.* Understands when to seek help and/or escalate to a more senior roleManpowerGroup. Keywords: Customer Retention Specialist, Location: Cary, NC - 27518by Jobble

Keywords: ManpowerGroup Solutions, Cary , Cary, NC - Customer Experience Associate 9.16.19 - Cary, Other , Cary, North Carolina

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