System Analyst (Remote Position)

Company: TORQUE TECHNOLOGIES LLC
Location: Cary
Posted on: January 16, 2020

Job Description:

Systems Analyst Remote (Must travel to client locations every 2 weeks) Long Term Required: 3 years of IT experience Call center, switching/routing experience Healthcare experience (experience with hospitals, medical groups, or switchboards strongly desired) Understanding Operator Services (Answering Services Business Process Flows Experience developing or supporting an existing large system to very high levels of availability. A structured, methodical approach and a delivery-focused attitude The ability to work within a team environment and be a team-player Strong problem-solving and multi-tasking skills Flexibility in working multiple shifts Ability to work in a fast paced environment. Excellent communication skills: written, spoken, presentation and listening - with ability to explain and interpret complex issues clearly. Possess the ability to document and communicate complex process flows. Proven experience in understanding the scalability of a growing business and implementing changes to deliver award winning customer support solutions in a dynamic high growth business. Desired: Advanced MS Excel and Google docs skills Education Bachelor's degree in Computer Science/IT or equivalent experience required What will you do: Provide post go-live support - debug issues reported by end users teams, propose appropriate fixes for the issues and liaise with dev, QA and first/second level support teams to ensure smooth roll out of the fixes to production environment Translate Technology into Business Process Flows Develop new system instrumentation, monitoring and software deployment tools Enhance existing tools to make them more scalable and reliant Work with internal business to help them understand the issues that you are working on, their current impact and the proposed fixes Utilize information from boards, screens, overhead monitors and alarm panels. Conducting client train-the-trainer programs In this role you will be required to travel 75% & have to be flexible regarding work schedule, including evening and occasional weekend duties GC/Citizen preferred No H1 Transfers Thanks& Regards Sridhar (919)234-7515 - provided by Dice

Keywords: TORQUE TECHNOLOGIES LLC, Cary , System Analyst (Remote Position), Professions , Cary, North Carolina