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Technical Support Analyst

Company: TEKsystems, Inc
Location: Cary
Posted on: January 16, 2020

Job Description:

TEKsystems is working with a customer that creates applications and equipment that are used in over 85% of hospitals across the country and are looking to add individuals to their application support team. Candidates will need to have some experience with utilizing and documenting issues within a ticketing systems. Currently our client uses CRM as their ticketing system. Daily responsibilities: Support proprietary software and wireless devices that are used in over 85% of hospitals across the country Troubleshoot VoIP calls at the SIP level Follow processes and procedures provided by senior personnel Take ownership of each incident and perform escalations where required Provide enterprise level technical support to customers to achieve timely resolution of technical issues Assist customers with troubleshooting and configuration Use SQL Server Management Studio (SSMS) manage SQL infrastructure. Use Microsoft Dynamics CRM to manage customer accounts Use remote support tools such Secure Link, Bomgar, Citrix and Remote Desktop Connection to remote into Hospital servers The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Cary , Technical Support Analyst, Professions , Cary, North Carolina

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