L2 Production Support Consultant

Company: Edkal Technologies pvt ltd
Location: Cary
Posted on: May 4, 2020

Job Description:

SkillsExposure 5+ years working experience providing IT L2 support Experience using Unix or administering Microsoft Windows Experience using and configuring real-time monitoring tools (e.g. Geneos, Netcool, Tivoli) Experience using and configuring scheduling tools (e.g. Control-M, Autosys) Experience using automated deployment tools (e.g. uDeploy) preferred Experience using ITSM software (e.g. ServiceNow, Remedy) Exceptional analytical and problem solving skills Exceptional written and oral communication skills, including the ability to communicate technical information to senior executives and non-technical audiences Exceptional time management skills Attention to detail Experience dealing with business users on support and requirements gathering Relationship management skills Ability to work independently Getting things done in large organizations ndash good understanding of where to use processes and how to leverage networks Experience working with virtual and global teams Intercultural awareness Broad ITIL best practice service context within a real time distributed environment (ITIL v3 foundation desired) Ability to manage ambiguity, risk, and changing direction of projects and strategies. Experience supporting enterprise data replication solutions preferred SQL highly preferred Scripting desired

Keywords: Edkal Technologies pvt ltd, Cary , L2 Production Support Consultant, Professions , Cary, North Carolina