Customer Service/ Warehouse (Apex)

Company: CGC Water
Location: Apex
Posted on: April 8, 2021

Job Description:

CGC Water Treatment has been in the water treatment business for 75 years and we are located in Iron Station, North Carolina. We are looking for an engaged motivated individual who wants to impact those in our communities by giving our best selves each and every day.Why work at CGC Kinetico?* We are a "TOP PLACES to Work" Company in 2018, 2019 and 2020* A Culture that focuses on serving and operates as a family* Opportunity for growth* Equipment to be proud of to sell/install* Established and been in business since 1946* Opportunity to make a difference* Ongoing water quality and equipment training* Full benefits package including a 401k to invest in your futureJob Overview:This position's responsibility will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.This unique position is versatile and will have responsibilities around the office including but not limited to: taking phone calls and assisting customers, interacting with customers that come into the location, placing orders for equipment, and stocking.The prime candidate is genuinely excited to serve customers with excellence. He or she is patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to this candidate. He or she is confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.This position performs a variety of duties, including, but not limited to:* Loading and unloading trucks* Maintaining proper levels of inventory* Load salt or water into customer vehicles* Take payments for customer transactions* Manage large amounts of incoming calls* Generate sales leads* Identify and assess customers' needs to achieve satisfaction* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution* Keep records of customer interactions, process customer accounts, and file documents* Follow communication procedures, guidelines, and policies* Take the extra mile to engage customers All other duties as assignedQualifications & Abilities:* Proven customer support experience or experience as a Client Service Representative* Strong phone contact handling skills and active listening* Basic computer/typing skills* Familiar with Microsoft Office* Service orientated and ability to adapt/respond to different types of characters* Excellent communication skills* Ability to multi-task, prioritize, and manage time effectivelyWork Environment & Physical Requirements:The primary work area is a controlled office environment, requiring the ability to sit for extended periods of time.This position requires lifting up to 80 lbs.Benefits:All full-time employees after 90 days have access to:* Medical Insurance* Dental Insurance* Life Insurance* Short- and Long-term Disability* Vision Insurance* Automatic Enrollment in our 401k* Paid holiday* Paid Time Off (PTO)* Volunteer Time Off (VTO)Classification & Compensation:* The position is full-time, permanent and exempt* The pay range varies and starts at $14 per hour, depending on experience, skills, abilities, and length of service with the CompanyCandidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable. Associated topics: client, client service, customer order, customer service, customer service representative, help desk, phone call, representative, support specialist, trouble resolution

Keywords: CGC Water, Cary , Customer Service/ Warehouse (Apex), Professions , Apex, North Carolina