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Business Analyst - Chat Customer Service

Company: SPECTRUM
Location: Morrisville
Posted on: November 19, 2021

Job Description:

JOB SUMMARYThis position is responsible for analyzing business operations and recommending solutions to align individual business functions with organizational goals. This role requires understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions.MAJOR DUTIES AND RESPONSIBILITIESWork with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goalsUnderstand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planningCompile, analyze, interpret, and present data related to current and future operationCreate reports, charts, graphs and presentations to aid in proposing new strategies for successful business changesDevelop project estimates by identifying phases and elements, personnel requirements, and costsAnalyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysisMay make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technologyPerform other duties as requestedREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to prioritize and organize effectivelyAbility to work independently, as well as in a collaborative and dynamic team environmentAbility to handle multiple projects and prioritiesAbility to analyze and interpret dataAbility to quickly identify business problems/opportunitiesAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyExcellent knowledge of software applications such as Word, Excel, etc.EducationBachelor's degree in business or related fieldRelated Work Experience Number of YearsBusiness analysis or related experience 2+WORKING CONDITIONSOffice environmentOur Commitment During COVID-19 Your health and safety is important to us, as such we're using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture. BGN332 295762 295762BR

Keywords: SPECTRUM, Cary , Business Analyst - Chat Customer Service, Professions , Morrisville, North Carolina

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