Applications Systems Analyst- IT Training User Support
Company: UNC Healthcare
Posted on: January 13, 2022
Become part of an inclusive organization with over 40,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.
This position may involve support of various hospitals and health
care systems within the UNC Health Care System, but will be
employed by Rex Hospital, Inc. (this includes, but is not limited
to, for purposes of payroll, health benefits, retirement options,
and applicable policies).
Primary function is to provide technical support for the Echo
application/system. Ensure successful day-to-day operations and
future growth of Echo Cloud instance to support growing business
lines of Payer Enrollment, Central Credentialing Office, and
Medical Staff Offices Pro-actively monitor Echo Cloud instance to
check system logs for errors; respond to user requests for Echo
support and day-to-day operational issues Facilitate corrective
actions with users, Vendor and ISD Services to fix Echo system
issues Stay abreast of Echo features and functionality to help
provide and build solutions for users and create and manage user
accounts Data analysis of Echo provider data as needed for tasks
such bulk data imports into the Echo database Develop and manage
reports via Echo's reporting platform Serve as liaison between Echo
users, ISD Services and Vendor to ensure smooth integration of ISD
technical operations that affect Echo usage and downstream systems
Help train new users on Echo system and communicate new features to
Other Information Other information:
--- Bachelor's degree in Computer Science, Information Systems
Management or related field (or equivalent combination of
education, training and experience).
--- No licensure or certification required.
Professional Experience Requirements:
--- If a Bachelor's degree: Two (2) years of IT systems and/or
--- If an Associate's degree: Six (6) years of IT systems and/or
--- If a High School diploma or GED: Ten (10) years of IT systems
and/or operational experience.
Knowledge/Skills/and Abilities Requirements:
General working knowledge of database architecture; familiar with
DB tools such MS SQL Server Studio Management would be plus Basic
HTML Project Management Excellent analytical and communication
skills. Ability to work well in a team environment. Demonstrated
ability to successfully manage multiple tasks simultaneously.
Highly responsive to internal customers.
Job Details Legal Employer: NCHEALTH
Entity : Shared Services
Organization Unit : IT Training User Support
Work Type : Full Time
Standard Hours Per Week : 40.00
Work Schedule : Day Job
Location of Job : US:NC:Morrisville
Exempt From Overtime : Exempt: Yes
Keywords: UNC Healthcare, Cary , Applications Systems Analyst- IT Training User Support, Professions , Morrisville, North Carolina
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