IT Customer Consultant (NC, SC, VA, MD)
Company: Roche
Location: Cary
Posted on: June 22, 2022
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Job Description:
The PositionThe Opportunity:An experienced IT sales professional
with middleware, LIS, Pre Analytic and Analytic experience.Works
closely with the Regional Business Manager to align and prioritize
on key regional account targets.The ITCC role requires a
significant amount of in person customer engagement with critical
IT call points such as LIS Owners, CIO's, Lab IT and Data
Security.Secure working knowledge of the customers IT
architecture/requirements and provide technical sales consultation
in the early stages of the opportunity on the Roche IT
solutions.Ability to assess customers IT workflow through analysis
and provide customized IT Workflow recommendations based on their
analysis. Present and influence key customer stakeholders around
the Roche IT capabilities and the customization for their facility
or network.Responsible for the accuracy and completeness of the
Roche IT solution as it moves from pre-implementation in to
customer implementation. Consistently communicates updates and
ensures alignment with the local sales team.This is a field based
role - the territory is North Carolina, South Carolina, Virginia &
Maryland. Relocation assistance is not provided for this role.
Travel in this role estimated 50%+.Job Facts:Proactively engage the
customer early in the decision making process.Align with regional
sales priorities (must win accounts)Secure key trusted
relationships with CIO's, LIS Managers, Data Security and Lab IT
managersEngage in Strategic IT discussions with key buying
influences early in the sales processConsultative - Understand
customer's needs/challengesAbility to assess, analyze and present
clearly the customer IT Workflow MappingPartner with Sales on
pricing/contracting solutionsOwn the transition of the pre-
implementation process over to the ITSE (level 2)Ensure the
accuracy and thoroughness of all IT systems and components for
installOngoing communication and alignment with the regional sales
teamResponsible for administrative requirements including
expensing, project reports, status reports and adherence to
regulatory requirements.Who you are:Bachelor's degree5 + years
relevant sales or equivalent experience (i.e. enterprise software
sales, consulting and services; ideally in a pre-sales or support
position; technical lab sales, experience in healthcare industry a
plusFamiliarity with Digital Solutions, Core Laboratory Middleware
solutions and Hospital LIS systemsMust be autonomous and organized
with effective communication skills, listening, verbal and
writtenExperience with presenting technical information to both
external and internal audiencesStrong problem solving
skillsKnowledge of technical and market issues / factorsStrategic
planning and organizational skillsStrong Business and Financial
AcumenCore Laboratory Work experienceIT Network and/or IT Security
knowledge#LI-JW2Who we areAt Roche, more than 100,000 people across
100 countries are pushing back the frontiers of healthcare. Working
together, we've become one of the world's leading research-focused
healthcare groups. Our success is built on innovation, curiosity
and diversity.As a global leader in healthcare, Roche Diagnostics
offers a broad portfolio of products, tools and services that help
in the prevention, diagnosis and management of diseases like HPV,
HIV, hepatitis and diabetes as well as other medical conditions,
such as fertility and blood coagulation. These products and
services are used by researchers, physicians, patients, hospitals
and laboratories worldwide to help improve people's lives. Unless
entitled to a reasonable accommodation under applicable law,
employees are required to be fully vaccinated against COVID-19 in
accordance with customer requirements, the company's health and
safety obligations and/or applicable law or guidelines. Roche is an
equal opportunity employer and strictly prohibits unlawful
discrimination based upon an individual's race, color, religion,
gender, sexual orientation, gender identity/expression, national
origin/ancestry, age, mental/physical disability, medical
condition, marital status, veteran status, or any other
characteristic protected by law.If you have a disability and need
an accommodation in connection with the on-line application
process, please email us at US.Accommodation@roche.com.
Keywords: Roche, Cary , IT Customer Consultant (NC, SC, VA, MD), Professions , Cary, North Carolina
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