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IT Customer Consultant (NC, SC, VA, MD)

Company: Roche
Location: Cary
Posted on: June 22, 2022

Job Description:

The PositionThe Opportunity:An experienced IT sales professional with middleware, LIS, Pre Analytic and Analytic experience.Works closely with the Regional Business Manager to align and prioritize on key regional account targets.The ITCC role requires a significant amount of in person customer engagement with critical IT call points such as LIS Owners, CIO's, Lab IT and Data Security.Secure working knowledge of the customers IT architecture/requirements and provide technical sales consultation in the early stages of the opportunity on the Roche IT solutions.Ability to assess customers IT workflow through analysis and provide customized IT Workflow recommendations based on their analysis. Present and influence key customer stakeholders around the Roche IT capabilities and the customization for their facility or network.Responsible for the accuracy and completeness of the Roche IT solution as it moves from pre-implementation in to customer implementation. Consistently communicates updates and ensures alignment with the local sales team.This is a field based role - the territory is North Carolina, South Carolina, Virginia & Maryland. Relocation assistance is not provided for this role. Travel in this role estimated 50%+.Job Facts:Proactively engage the customer early in the decision making process.Align with regional sales priorities (must win accounts)Secure key trusted relationships with CIO's, LIS Managers, Data Security and Lab IT managersEngage in Strategic IT discussions with key buying influences early in the sales processConsultative - Understand customer's needs/challengesAbility to assess, analyze and present clearly the customer IT Workflow MappingPartner with Sales on pricing/contracting solutionsOwn the transition of the pre- implementation process over to the ITSE (level 2)Ensure the accuracy and thoroughness of all IT systems and components for installOngoing communication and alignment with the regional sales teamResponsible for administrative requirements including expensing, project reports, status reports and adherence to regulatory requirements.Who you are:Bachelor's degree5 + years relevant sales or equivalent experience (i.e. enterprise software sales, consulting and services; ideally in a pre-sales or support position; technical lab sales, experience in healthcare industry a plusFamiliarity with Digital Solutions, Core Laboratory Middleware solutions and Hospital LIS systemsMust be autonomous and organized with effective communication skills, listening, verbal and writtenExperience with presenting technical information to both external and internal audiencesStrong problem solving skillsKnowledge of technical and market issues / factorsStrategic planning and organizational skillsStrong Business and Financial AcumenCore Laboratory Work experienceIT Network and/or IT Security knowledge#LI-JW2Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company's health and safety obligations and/or applicable law or guidelines. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in connection with the on-line application process, please email us at

Keywords: Roche, Cary , IT Customer Consultant (NC, SC, VA, MD), Professions , Cary, North Carolina

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