HCS Applications Systems Analyst (ONBASE) - IT Business & Revenue Cycle
Company: UNC Health Care
Location: Morrisville
Posted on: June 23, 2022
Job Description:
DescriptionBecome part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve. This position
may involve support of various hospitals and health care systems
within the UNC Health Care System, but will be employed by Rex
Hospital, Inc. (this includes, but is not limited to, for purposes
of payroll, health benefits, retirement options, and applicable
policies).Summary:Our OnBase Applications Analysts serve as a ISD
support resource for the UNC Health departments utilizing Hyland
OnBase. Strong communication and customer service skills are
required for this position as you will work effectively with other
members of the organization's clinical, financial and ISD staff.You
will primarily perform and oversee the following functions:
- Troubleshoot, resolve and manage support tickets in a timely
manner.
- Work in collaboration with the Hyland OnBase team on projects,
upgrades and issue resolution.
- Assist with daily maintenance, knowledge articles and training
documentation.Description of Job Responsibilities:
- Assists other IT teams with selection and provides technical
evaluation of products / tools to ensure that the proposed solution
adheres to enterprise-wide requirements, adapts to new requirements
and changing technologies in order to meet business standardization
protocols and objectives.
- Develops and maintains clear, understandable documentation to
describe program development and modification, as well as
troubleshooting. Updates system and support documentation as
necessary to reflect changes to programs, solutions, reports and
interfaces.
- Functions as liaison to health system departments using IT
resources and ensures proper use of resources and maintains high
service levels. May serve as project lead for implementation of
vendor-based systems.
- Offers design solutions and alternatives to enhance/improve
existing systems. Participates in formulating and defining system
scope, objectives, and solution. Designs, codes, tests, debugs, and
documents the programs, interfaces and scripts to specified
requirements. Devises/modifies procedures to solve problems taking
into consideration computer equipment capacity and limitations,
operating time, and form of desired results. Participates as needed
in the assessment of systems and their ability to meet technical
and business requirements.
- Updates management, customers and others as appropriate on a
timely basis regarding progress on assigned tasks, projects and
issues, via written or oral reports.Other InformationEducation
Requirements: Bachelor's degree in Computer Science, Information
Systems Management or related field (or equivalent combination of
education, training and experience).Licensure/Certification
Requirements: No licensure or certification required.Professional
Experience Requirements:If a Bachelor's degree: Two (2) years of IT
systems and/or operational experience.If an Associate's degree: Six
(6) years of IT systems and/or operational experience.If a High
School diploma or GED: Ten (10) years of IT systems and/or
operational experience.Knowledge/Skills/and Abilities
Requirements:Excellent analytical and communication skills. Ability
to work well in a team environment. Demonstrated ability to
successfully manage multiple tasks simultaneously. Highly
responsive to internal customers.Job DetailsLegal Employer:
NCHEALTHEntity: Shared Services
Organization Unit: IT Business and Revenue CycleWork Type: Full
Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:MorrisvilleExempt From Overtime: Exempt: Yes
Keywords: UNC Health Care, Cary , HCS Applications Systems Analyst (ONBASE) - IT Business & Revenue Cycle, Professions , Morrisville, North Carolina
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