HCS Applications Systems Analyst (ONBASE) - IT Business & Revenue Cycle

Company: UNC Health Care
Location: Morrisville
Posted on: June 23, 2022

Job Description:

DescriptionBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).Summary:Our OnBase Applications Analysts serve as a ISD support resource for the UNC Health departments utilizing Hyland OnBase. Strong communication and customer service skills are required for this position as you will work effectively with other members of the organization's clinical, financial and ISD staff.You will primarily perform and oversee the following functions:

• Troubleshoot, resolve and manage support tickets in a timely manner.
• Work in collaboration with the Hyland OnBase team on projects, upgrades and issue resolution.
• Assist with daily maintenance, knowledge articles and training documentation.Description of Job Responsibilities:
  • Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
  • Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
  • Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems.
  • Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements.
  • Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports.Other InformationEducation Requirements: Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).Licensure/Certification Requirements: No licensure or certification required.Professional Experience Requirements:If a Bachelor's degree: Two (2) years of IT systems and/or operational experience.If an Associate's degree: Six (6) years of IT systems and/or operational experience.If a High School diploma or GED: Ten (10) years of IT systems and/or operational experience.Knowledge/Skills/and Abilities Requirements:Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.Job DetailsLegal Employer: NCHEALTHEntity: Shared Services
    Organization Unit: IT Business and Revenue CycleWork Type: Full Time
    Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of Job: US:NC:MorrisvilleExempt From Overtime: Exempt: Yes

Keywords: UNC Health Care, Cary , HCS Applications Systems Analyst (ONBASE) - IT Business & Revenue Cycle, Professions , Morrisville, North Carolina