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Logistics Representative

Company: PDS Tech, Inc.
Location: Cary
Posted on: June 25, 2022

Job Description:

PDS Tech, Inc. is seeking a Logistics Representative.Duties and Responsibilities:

  • Perform order management and processing for all ES businesses, including samples, free goods and adjustments
  • Maintain a strong, cooperative, reliable, and professional working relationship with both external and internal customers to form solid partnerships
  • Monitor order status on a continuous basis questioning any late shipments with warehouses/plants and updating internal and external parties accordingly
  • Work in conjunction with remote teams and 3rd-party providers (warehousing and transportation) for smooth order processing to ensure timeliness and high customer satisfaction
  • Identify, validate, and monitor back-orders on a continuous basis through communication with Material and Distribution Planners and update customers on back-order status as changes occur. Contact customers whenever back-orders are available for shipment to confirm open orders are still viable and that customer needs are properly met
  • Provide support and information to sales representatives on order status and issues relating to programs, order status, inventory, production and any other issues impacting customer care so they are better prepared to handle customer needs allowing for a more positive customer experience
  • Provide accurate, valid, timely and complete information on programs and in reports such as: Open orders, Weekly Order Update, Delivery Status, Program Goals, Product Outage/Shortage, Allocations, Product Phasing, Production Plans, QOTIF, Return Analysis and other reports
  • Investigate customer complaints timely and aid in resolution where appropriate in order to maintain positive relationships with customers
  • Operate the CS 800 line on a daily basis to ensure high service and optimal efficiencies
  • Ensure compliance with all CS activities and audit requirements
  • Maintain general awareness of Bayer's products and their benefits/position in the market in order to be knowledgeable with our customer base Inventory Reconciliation Focus:
    • Responsibility for Agency inventory through the monthly reconciliation of sales, inventory analysis and customer communications for Agent Partners.
    • Analyze and provide monthly inventory variance reports while working with 3rd party partners to rectify sales and inventory reporting issues; includes monitoring same activity for contracted position.
    • Coordinate with Marketing and Customer Service Manager, agency accrual write-off needs. Monitor and process physical adjustments at Agents when necessary to address damaged goods, etc.
    • Coordinate with AgData on sales and inventory reporting issues, including identifying disconnects between external and Bayer systems.
    • Coordinate with TKXS on sales and reporting issues, including new agency sku's, cross referencing against Agent reporting, etc.
    • Provide special mid-month and month-end inventory reports to share with customer service, sales and marketing teams
    • Provide analytic reports where required and maintain a cumulative agency sales detail report for all consignment activities.
    • Work with cross-functional teams in regard to developing special consignment projects, new product launch strategies, product return projects, time sensitive product programs, Etc.
    • Monitor and review changes with the Commercial Development Team to ensure H2R reports are refreshed and current
    • Partner with Marketing and Customer Service teams to ensure product agency exit agreements are process completely and accurately
    • Support and operate under all audit requirements including developing and maintaining a monthly summary spreadsheet by Agent for all Agency activities and work as needed with the Bayer internal yearly audit requests
    • Order Management Focus
    • Order Management Requirements
    • Other responsibilities as required Requirements:
      • Proven customer support experience and order management
      • Strong phone and email contact handling skills and active listening, presentation skills
      • Excellent verbal and written communication skills
      • Highly level of organization
      • Preferred SAP Knowledge, Microsoft D365
      • Microsoft Word, Excel, PowerPoint,
      • BA/BS Degree Required, or a minimum of 5 or more years of experience in customer service or corporate logistics. Skills and Qualifications:
        • Demonstrates flexibility to work within a team environment with the ability to support team members that may service the same accounts for other product lines and to function as a back-up liaison for team members.
        • Must possess strong change management skills and be able to function in a fast paced and constantly changing environment.
        • Strong data analytics, solution driven, proactively engaged and customer focused approach are also ideal.
        • Proven ability to manage multiple projects at a time while paying close attention to details is also needed.
        • Customer orientation and ability to adapt/respond to meet customer's needs is also required. IMPORTANT NOTE for POTENTIAL US CANDIDATES: Our client expects its colleagues to be fully vaccinated against COVID-19. Colleagues are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Our client defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, colleagues are also required to comply with state, local and customer requirements.PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
          • Health insurance
          • Paid holidays
          • Weekly payroll
          • Immediate 401(k) eligibility
          • Completion Bonuses
          • Training
          • Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit $$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Cary , Logistics Representative, Professions , Cary, North Carolina

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