Business Process Analyst - II

Company: Crossfire Consulting Corporation
Location: Cary
Posted on: August 3, 2022

Job Description:

Business Analyst

We are looking for a Business Analyst who is ready, willing and able to work on a portfolio of innovative projects to enable digital operational excellence in Telecommunication Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. The Business Analyst will gather and analyze data from a global customer operations environment to help transform data into actionable intelligence.

The Business Analyst will analyze business operations and processes, identify business needs and opportunities and will draw up plans to make strategic use of the available opportunities. The Business Analyst will interact with various IT professionals, business stakeholders, system architects and subject matter experts to help produce actionable results.

Responsibilities of the Business Analyst:

" Gather, analyze and interpret data for specific business requirements

" Identify specific business opportunities

" Interface with Development Teams and Business to ensure that requirements are accurately defined and actioned

" Assist with User Story Development

" Interact with stakeholders to support and progress projects

" Assist with project management for selected projects

" Coordinate with departmental teams to produce actionable outcomes

" Test business processes and recommend improvements

The Business Analyst must have:

Bachelor s degree or four years experience.

4 years work experience as a Business Analyst or in related field.

" Some technical experience with one or more of the following: Python, Apache Spark, NoSQL/Hadoop, SQL, Data Visualization, Machine Learning, Artificial intelligence and more.

" Experience with User Story Development and documentation

" Excellent written and verbal communication skills

" Demonstrated analytical and conceptual thinking

" Strong presentation and reporting skills

" Management and organizational skills

" Adaptable and capable of working in a changing environment

Even Better if they have:

" Experience with JIRA or Rally

" Experience working with a Data Science or Software Development team

Keywords: Crossfire Consulting Corporation, Cary , Business Process Analyst - II, Professions , Cary, North Carolina