Business Process Analyst - II
Company: Crossfire Consulting Corporation
Location: Cary
Posted on: August 3, 2022
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Job Description:
Business Analyst
We are looking for a Business Analyst who is ready, willing and
able to work on a portfolio of innovative projects to enable
digital operational excellence in Telecommunication Group (VBG)
Customer Operations. The program direction includes artificial
intelligence, operations automation, and industry leading
omnichannel technology to improve the efficiency and client
experience of our services. The Business Analyst will gather and
analyze data from a global customer operations environment to help
transform data into actionable intelligence.
The Business Analyst will analyze business operations and
processes, identify business needs and opportunities and will draw
up plans to make strategic use of the available opportunities. The
Business Analyst will interact with various IT professionals,
business stakeholders, system architects and subject matter experts
to help produce actionable results.
Responsibilities of the Business Analyst:
" Gather, analyze and interpret data for specific business
requirements
" Identify specific business opportunities
" Interface with Development Teams and Business to ensure that
requirements are accurately defined and actioned
" Assist with User Story Development
" Interact with stakeholders to support and progress projects
" Assist with project management for selected projects
" Coordinate with departmental teams to produce actionable
outcomes
" Test business processes and recommend improvements
The Business Analyst must have:
Bachelor s degree or four years experience.
4 years work experience as a Business Analyst or in related
field.
" Some technical experience with one or more of the following:
Python, Apache Spark, NoSQL/Hadoop, SQL, Data Visualization,
Machine Learning, Artificial intelligence and more.
" Experience with User Story Development and documentation
" Excellent written and verbal communication skills
" Demonstrated analytical and conceptual thinking
" Strong presentation and reporting skills
" Management and organizational skills
" Adaptable and capable of working in a changing environment
Even Better if they have:
" Experience with JIRA or Rally
" Experience working with a Data Science or Software Development
team
Keywords: Crossfire Consulting Corporation, Cary , Business Process Analyst - II, Professions , Cary, North Carolina
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