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NSS Sales Engineer

Company: Brady Trane Service, Inc
Location: Morrisville
Posted on: August 5, 2022

Job Description:

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.

As a leading Trane independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.


The Sales Engineer is responsible for providing our customers with custom-designed HVAC system solutions, developing new accounts, and building and maintaining long-term relationships throughout the assigned territory with contractors, consulting engineers, and building owners.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Maintains product and system technical knowledge by studying pertinent information as it becomes available, or when research is required to address a particular situation.
* Utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
* Identifies potential opportunities with existing and new customers.
* Collects project data and compares to the office's capabilities.
* Converts leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
* Develops relationships with multiple buying influences in the customer's organization, including project managers, project engineers, construction, purchasing, and accounts payable.
* Collects and validates preliminary information and performs facility walk through, construction plan review or other requirements.
* Determine project needs, constraints, and responsibilities to meet all of the customer's HVAC system design and installation requirements.
* Develops, evaluates, and discusses possible solutions with customer.
* Develops preliminary project fulfillment schedule.
* Responsible for project take-off, selection, pricing, and integration of equipment, controls, and services.
* Responsible for the preparation and review of the proposal.
* Validates the preliminary proposal with customer.
* Determine proposal price and selling strategy.
* Reviews and compares contract terms and conditions with Brady contract standards.
* Presents the proposal and negotiates price, terms, and conditions with customer.
* Follows up with buying influences.
* Prepares transition documents and communicates project readiness for assignment to operations team.
* Resolves major deviations from scope with team after Project Scope Validation.
* Determine needs, develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
* Provides total account business activity reports and annual forecasts.
* Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer's problems, including financial and performance-based considerations.
* Consistently ascertains customer needs and current market opportunities.
* Assembles, coordinates and interacts with sales team as needed for customer penetration and project acquisition.
* Coordinates with Estimators in the interpretation of specifications and preparation of proposals.
* Will perform project management duties when necessary to ensure proper execution of projects.
* Works closely as a team member with other parts of the Brady business.
* Flexibility to work overtime/weekends, as required.


* Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
* Continually look for ways to improve our processes and ability to serve our customers effectively
* Improve personal performance on a continual basis


* Provide responsive, professional and diplomatic customer service
* Answer customer calls and correspondence quickly and pleasantly
* Communicate with customers in a friendly, professional, and patient manner
* Perform all duties with the goal of building and maintaining long-term customer relationships
* Immediately address any customer's concern and requests the involvement of other Company personnel as required


* Follow all company safety programs and report any non-compliance to your Team Leader
* Notify Manager or Safety Director of any unsafe conditions


Is responsible for day to day supervision of assigned sales assistant, and for assisting in the supervision of assigned administrative assistant. Carries out supervisory responsibility in accordance with company policies and applicable laws. Responsibilities include assisting with training of associates, assigning and directing daily work, coaching and mentoring, addressing complaints, and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Business sense, good judgment, self-motivation, desire to see others succeed, patience, ability to motivate others, and vision is desirable qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Bachelor's degree in engineering from a four-year college or university.
* Must be able to attend the six-month Graduate Trane Program in WI or have equivalent experience and training.
* Strong technical understanding of HVAC systems.
* VRF experience preferred.
* Strong presentation skills and proven experience pricing systems for customers.


Proficiency in Microsoft office programs, general familiarity with computer systems, and ability to learn software applications as required.


* Valid Driver's License,
* Proof of personal insurance


* Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
* Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
* Ability to write speeches and articles for publication that conform to prescribed style and format.
* Ability to effectively present information to top management, public groups and/or boards of directors.


* Ability to work with complex mathematical concepts commensurate with the requirements for an engineering degree.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry to practical situations.


* Ability to define problems, collect data, identify possibilities, and arrive at solutions.
* Ability to apply common sense understanding to practical situations, and to interpret technical instructions furnished in written, oral, or diagram form.
* Ability to deal with problems involving abstract and concrete variables in a wide range of situations.


The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,

* the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.
* The associate frequently is required to sit and reach with hands and arms.
* The associate is occasionally required to stand; walk; and stoop or kneel.
* The associate must occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with occasional visits to job sites which include outdoor work and work in mechanical/equipment rooms. During the job site visits, the associate is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.


* Ability to pass drug screening
* Ability to prove US employment eligibility


Keywords: Brady Trane Service, Inc, Cary , NSS Sales Engineer, Professions , Morrisville, North Carolina

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