NOC Technician
Company: GTT, LLC
Location: Cary
Posted on: January 24, 2023
Job Description:
NOC Technician
-
Summary:
- The NOC Technician will provide surveillance and incident
management support for the Network Operation Center ("NOC"), which
will include effectively communicating and escalating alarms to
ensure quick resolution, utilizing a network management system to
detect alarms, completing trouble tickets to document alarms and
escalations, and answering telephone calls.
- The NOC Technician will perform a variety of routine supervised
duties in accordance with applicable guidelines.
- The incumbent will perform duties that involve related steps,
methods or application of standard practice and specific
instruction with occasional variations.
- The incumbent must apply a sense of urgency, prioritization and
some independent judgment in gathering and organizing the relevant
information.
-
Essential Duties:
- Open trouble tickets, perform initial triage, dispatch and
provide break/fix action to resolve network events and issues
reported via alarming tools or by customers.
- Respond to customer inquiries and problems
- Perform duties that involve following methods of procedures and
technical job aides
- Respond to network activities, which includes supporting
service level agreement commitments between Network Development and
internal/external customers
- Initiate the flow of communications between the NOC and (i)
internal groups, (ii) vendors, (iii) customers, and (iv) third
party carrier/partners
- Manage incident, problem, and change tickets in accordance with
change management guidelines and procedures
- Provide input and feedback for the use and optimization of NOC
management applications/tools and NOC processes and
procedures
- Provide quality, timely, and accurate end-to-end support for
any issues within defined areas of responsibility, including but
not limited to phone, email and instant message contacts;
document/track incidents in the ticketing system
- Document problems by accurately and completely recording in
technical logs and trouble ticketing system relevant information,
including diagnostic results, multiple product correlation, and
escalation and repair performance information
- Open via the E-NOTAM websites Notice to Airmen tickets on
outages that impact lighted towers
- Properly follow escalation procedures when outage events and/or
impairments are not resolved in the prescribed amount of
time.
- Perform basic research and analysis of data or information,
acquiring skills through a combination of formal training and
on-the-job experience.
-
Note:
- Location: Cary, NC
- Duration: 1 Year
-
About The Company:
- Our client is one of the largest global Real Estate Investment
Trusts. They are an independent owner, operator, and developer of
wireless and broadcast communications real estate and
infrastructure. Their global portfolio includes approximately
180,000 communications sites, including nearly 41,000 properties in
the United States and approximately 139,000 properties
internationally. In addition to leasing space on wireless and
broadcast towers, they also lease space and connectivity in their
data centers which are geographically dispersed across the United
States.
Keywords: GTT, LLC, Cary , NOC Technician, Professions , Cary, North Carolina
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