Sr Business Analyst I

Company: Syneos Health - USA
Location: Morrisville
Posted on: March 16, 2023

Job Description:

Description Sr. Business Analyst Come discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of. As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors. Why Syneos Health --- means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference. --- We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial. --- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong JOB SUMMARY Provides support of the service management processes and their application across BT. Works with end-users, other BT staff, other cross-functional staff, and management within the organization to identify, implement and oversee service enhancements and tools. Accountable for a service or process ownership within BT. Works to ensure technical accuracy of validation documents, communications, knowledge articles, etc. Adherence to documents, deployment of the processes, procedures, and policies across BT in alignment with the IT Service Management (ITSM) framework based on ITIL guidelines. Provides support and education of the service management process and its application across BT. JOB RESPONSIBILITIES Technical Lead or SME in one or more projects/implementation work as requested and assigned. Owner of one or more services or processes within BT. Operational input to service road maps. Responsible for the configuration support, maintenance and setup of application modules. Establishes system parameters and formats; ensures software compatibility, and coordinates and/or modifies user requirements in terms of existing and projected system capacity and capabilities. Analyzes internal customers' needs and is a leader on recommendation of existing Syneos solutions. Identifies, investigates and owns improvement opportunities to achieve optimal service delivery. Leads escalation efforts across appropriate teams and partners as required or necessary. Contributes to the root cause analysis and data interpretation for service issues. Oversees resolution or resolves trouble tickets as assigned or escalated. Develops, refines and follows process flows based on the ITIL guidelines and adapts to business requirements. Defines and meets service levels based on expectations set by the supervisor and by the business. Collaborates with other BT support groups and other business groups to fulfill operational requests and issues. Owns the creation of one or more training plan by using internal and external resources for career development and business support purposes. Maintains current knowledge of technology trends. Qualifications As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. Candidates/Applicants that Reside in TN Tennessee law prohibits private employers (such as Syneos Health) from requiring employees/candidates to present proof of vaccination. Tennessee courts have interpreted this restriction to mean that employers are prohibited from taking any adverse action against unvaccinated employees/candidates due to their unvaccinated status. Syneos will not take an adverse action (i.e., refuse to hire a candidate) because the candidate is unwilling to provide proof of vaccination. QUALIFICATION REQUIREMENTS Bachelor's degree in Computer Science or equivalent education and experience. Subject Matter Expert (SME) in multiple technologies used in the Syneos environment. Experience with incident and request management, within an IT Service Management role. Strong attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills. Must be a self-starter and be willing to take accountability for projects, problems and issues. Relevant certifications preferred. Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization. Demonstrated experience in one or more of the following: a technical lead on an IT project, implementation of new IT services or technologies, service owner or process lead, accountable for one or more application services in an IT Support Services Organization. Disclaimer: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Keywords: Syneos Health - USA, Cary , Sr Business Analyst I, Professions , Morrisville, North Carolina