Sr Business Analyst I
Company: Syneos Health - USA
Location: Morrisville
Posted on: March 16, 2023
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Job Description:
Description Sr. Business Analyst Come discover what our 25,000+
employees already know: work here matters everywhere. We're a
growing and evolving biopharmaceutical industry leader, which means
you'll have endless opportunities to work with experts around the
world and build the career you've dreamed of. As a part of the
Syneos Health team, you'll help us deliver results for a rewarding
reason - we improve patients' lives around the world. Because to
us, a patient isn't just a number, they're our family, friends, and
neighbors. Why Syneos Health --- means we're committed to our Total
Self culture - where everyone can authentically be themselves. Our
Total Self culture is what unites us globally, and we know every
person's unique contributions make a difference. --- We believe our
success is a direct result of the people who are driving it - you!
We value your dedication to care for our customers and patients, so
we want to focus on taking care of you. That's why we offer a
comprehensive benefits program encompassing your total health -
physical, mental and financial. --- We are continuously building
the company we all want to work for and our customers want to work
with. Why? Because when we bring together diversity of thoughts,
backgrounds, cultures, and perspectives - we're able to create a
place where everyone feels like they belong JOB SUMMARY Provides
support of the service management processes and their application
across BT. Works with end-users, other BT staff, other
cross-functional staff, and management within the organization to
identify, implement and oversee service enhancements and tools.
Accountable for a service or process ownership within BT. Works to
ensure technical accuracy of validation documents, communications,
knowledge articles, etc. Adherence to documents, deployment of the
processes, procedures, and policies across BT in alignment with the
IT Service Management (ITSM) framework based on ITIL guidelines.
Provides support and education of the service management process
and its application across BT. JOB RESPONSIBILITIES Technical Lead
or SME in one or more projects/implementation work as requested and
assigned. Owner of one or more services or processes within BT.
Operational input to service road maps. Responsible for the
configuration support, maintenance and setup of application
modules. Establishes system parameters and formats; ensures
software compatibility, and coordinates and/or modifies user
requirements in terms of existing and projected system capacity and
capabilities. Analyzes internal customers' needs and is a leader on
recommendation of existing Syneos solutions. Identifies,
investigates and owns improvement opportunities to achieve optimal
service delivery. Leads escalation efforts across appropriate teams
and partners as required or necessary. Contributes to the root
cause analysis and data interpretation for service issues. Oversees
resolution or resolves trouble tickets as assigned or escalated.
Develops, refines and follows process flows based on the ITIL
guidelines and adapts to business requirements. Defines and meets
service levels based on expectations set by the supervisor and by
the business. Collaborates with other BT support groups and other
business groups to fulfill operational requests and issues. Owns
the creation of one or more training plan by using internal and
external resources for career development and business support
purposes. Maintains current knowledge of technology trends.
Qualifications As a healthcare company we have an important
responsibility to protect individual and public health. Except in
those locations where state or local law impacts this vaccination
requirement, this position will require individuals to be fully
vaccinated against COVID-19 as part of their job responsibilities
unless an exemption can be confirmed based on a medical condition,
sincerely-held religious belief, or other reasons recognized by
applicable law. Submission and approval of an exemption request
does not necessarily guarantee that an accommodation can be
provided for any specific job. Candidates/Applicants that Reside in
TN Tennessee law prohibits private employers (such as Syneos
Health) from requiring employees/candidates to present proof of
vaccination. Tennessee courts have interpreted this restriction to
mean that employers are prohibited from taking any adverse action
against unvaccinated employees/candidates due to their unvaccinated
status. Syneos will not take an adverse action (i.e., refuse to
hire a candidate) because the candidate is unwilling to provide
proof of vaccination. QUALIFICATION REQUIREMENTS Bachelor's degree
in Computer Science or equivalent education and experience. Subject
Matter Expert (SME) in multiple technologies used in the Syneos
environment. Experience with incident and request management,
within an IT Service Management role. Strong attention to detail,
accuracy, and organizational, interpersonal, and team-oriented
skills. Must be a self-starter and be willing to take
accountability for projects, problems and issues. Relevant
certifications preferred. Possess excellent verbal and written
communication skills to work effectively with technical and
non-technical personnel at various levels in the organization.
Demonstrated experience in one or more of the following: a
technical lead on an IT project, implementation of new IT services
or technologies, service owner or process lead, accountable for one
or more application services in an IT Support Services
Organization. Disclaimer: Tasks, duties, and responsibilities as
listed in this job description are not exhaustive. The Company, at
its sole discretion and with no prior notice, may assign other
tasks, duties, and job responsibilities. Equivalent experience,
skills, and/or education will also be considered so qualifications
of incumbents may differ from those listed in the Job Description.
The Company, at its sole discretion, will determine what
constitutes as equivalent to the qualifications described above.
Further, nothing contained herein should be construed to create an
employment contract. Occasionally, required skills/experiences for
jobs are expressed in brief terms. Any language contained herein is
intended to fully comply with all obligations imposed by the
legislation of each country in which it operates, including the
implementation of the EU Equality Directive, in relation to the
recruitment and employment of its employees. The Company is
committed to compliance with the Americans with Disabilities Act,
including the provision of reasonable accommodations, when
appropriate, to assist employees or applicants to perform the
essential functions of the job.
Keywords: Syneos Health - USA, Cary , Sr Business Analyst I, Professions , Morrisville, North Carolina
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