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Production Manaagement Consultant - Business Operations

Company: Met Life
Location: Cary
Posted on: September 15, 2019

Job Description:

Job Location: Cary, NCRole Value Proposition:The Production Management Consultant will be part of a team whose focus is on providing enabling services within the Application Maintenance & Support (AMS) organization. This work encompasses the management and analysis of the workload expense as well as initiatives to lean processes, improve quality of data, and reduce expense. The candidate is responsible to lead and/or participate in the design and development of methodologies, processes and standardization of tools that support these efforts. Will be working in a fast-paced, multi-tasking, dynamic environmentKey Responsibilities:

Support, interpret and analyze data to inform decisions that impact the organization s work- Analyze a complex application maintenance portfolio to determine workload impact on business expenses Investigate material variances/inconsistencies identified during monthly reconciliations to determine root cause of the issue and resolve through collaboration with internal partners Identify opportunities and drive or support initiatives toward a goal of relentless improvement to deliver business value with efficiency and consistency across the global organization Participate on cross-functional teams and provide data driven recommendations regarding workload analysis, best practice and tool utilization Lead process management efforts for workforce utilization and expense with the AMS organizationManage transparent and trusted communication of issues with stakeholders Promote continuous improvement to maximize productivity; advise team on operational values, practices and processes; socialize and facilitate education on new processes Provide business and technical expertise through team brainstorming to address challenges and develop solutionsEssential Business Experience and Technical Skills:Required:
Bachelor s degree in Computer Science, Information Systems, or related fieldExcellent communication skills including delivering presentations and influencing and leading othersBudget and planning skillsSelf-motivated and takes initiativeAbility to build and maintain strong relationship with stakeholdersStrong Excel and data integration skillsStrong analytical thinking and end-to-end problem-solving skillsFinance/Insurance industry experience4+ years of related IT experience with knowledge of production support, SDLC/application development, infrastructure or technology operationsPreferred:
Global enterprise experienceTraining and/or experience with Lean, Agile, ITIL, DevOpsPower BI, QlikView and/or VBAExperience working with offshore teams and vendor delivery partnersBilingual (Spanish/English)Business CategoryApplication Maintenance and SupportNumber of Openings1At MetLife, we re leading the global transformation of an industry we ve long defined. United in purpose, diverse in perspective, we re dedicated to making a difference in the lives of our customers.MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #: 110047 Associated topics: business analyst, business intelligence, business systems analyst, consult, crm, customer, information technology consultant, market, marketing, support analyst

Keywords: Met Life, Cary , Production Manaagement Consultant - Business Operations, Professions , Cary, North Carolina

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