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Information Technology Technician

Company: CMIT Solutions of Cary-Apex
Location: Cary
Posted on: December 2, 2019

Job Description:

CMIT Solutions of Cary-Apex is seeking a level two technician to work directly with a motivated team of technicians to manage and maintain the IT networks of many businesses throughout our local area.
An ideal candidate will be able to manage client networks, troubleshoot and resolve issues and complete projects, such as network design and installation, every day. This candidate can begin immediately and lives at an accessible distance from our office location near 120 Preston Executive Drive, Cary, NC 27513. Does this sound like you? See application instructions below!
CMIT Solutions of Cary-Apex is a managed service provider, focused on serving small to medium size businesses in our local area. Check out our website at . We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow! Job Responsibilities:

  • Provide remote and onsite technical support to our clients
  • Diagnose, research and troubleshoot computer system issues, including operating systems, H/W and S/W, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
  • Configure and support Active Directory, Firewalls and DNS.
  • Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
  • Provide on-call emergency services after business hours, holidays and weekends as required.
  • Respond promptly and professionally to alerts and end-user IT issues
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
  • Responsible for meeting Client Service SLA goals.
  • Other duties as assigned
    Benefits:
    • $1800 - $2000/month.
    • Opportunity for challenging work and learning and growth.
    • Training opportunities availableQualifications:
      • Associate or Bachelor's Degree in IT or related technical field
      • Associate/intermediate level technical certification(s) preferred (Comptia A+/ Network+)
      • 2 years of IT related technical experience
      • An intermediate level of understanding of relevant technologies, solutions, troubleshooting and support
      • Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems.
      • Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
      • Strong knowledge and experience with computer/server H/W and S/W troubleshooting.
      • Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.
      • Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems.
      • Ability to maintain professional communication skills.
      • Ability to multi-task, work under pressure, and handle interruptions.
      • Ability to communicate effectively and interact with diverse personalities.
      • Self-motivated; dependable; passionate about technology
      • Enthusiasm for working in a team environment and a desire to help our customers grow their businesses by serving their IT needsPHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)Application process:Submit resume to . We will review your resume and if found suitable, will conduct a phone interview and a personal interview. Thank you for your interest!

Keywords: CMIT Solutions of Cary-Apex, Cary , Information Technology Technician, Professions , Cary, North Carolina

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