Company: Hendrick Automotive Group
Posted on: January 15, 2020
Location: Cary, North Carolina
Summary: Responsible for selling parts to customers
over-the-counter and providing necessary parts to the service
department and body shop. The Parts Counterperson is also
responsible for placing special orders.
Supervisory Responsibilities: This job has no direct supervisory
Essential Duties and Responsibilities include the following:
- Assists customers in selecting and purchasing parts.
- Places special orders for parts.
- Reads appropriate manuals to ascertain type and specification
- Provides pricing and product information to customers.
- Dispenses parts to the service department and body shop.
- Orders out-of-stock parts requested by customers.
- Assists in taking inventory.
- Meets departmental production and profitability goals.
- Maintains CSI at or above dealership standards.
- Answers telephone promptly and consistent with dealership
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assigned
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with medical conditions to perform the essential
--- High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Human Resources
o Information Technology
Desired Work Experience:
--- up to 3 years
o 3-5 years
o 5+ years
Working knowledge of automotive parts.
Certificates and Licenses:
--- Valid Driver's License
o Automobile Salesperson License
Intermediate skills in Microsoft Office products. Intermediate
ability and knowledge of the Parts portion of the Dealership
Management System and other computer applications to support
Ability to understand and follow instructions. Ability to
communicate effectively with customers and company
The position requires regular and predictable attendance. Scheduled
shifts may include evening hours, weekends, and some holidays.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit. Must be able to lift up to 30 pounds.
Duties are performed primarily at the parts counter and in the
parts department. Work includes retrieving parts for customer
purchase and moving throughout the parts, service, and body repair
departments. Employee continuously interacts with customers and
parts and service department employees.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and
memos. Ability to effectively present information in one-on-one and
small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out
instructions. Ability to deal with standardized situations. Have
working knowledge of automotive parts.
To perform the job successfully, an individual should demonstrate
the following Core Values:
Servant Leaders consciously put the needs of others before their
own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the
right thing within the letter and spirit of the law, drives every
action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to
be the best, not the biggest, and is therefore defined by how we
treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
This job description in no way states or implies that these are the
only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and
to perform any other duties and responsibilities upon the request
of a supervisor. This job description is subject to revision at the
discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply.
For more information regarding the EEOC, please visit
Keywords: Hendrick Automotive Group, Cary , Inside Sales, Sales , Cary, North Carolina
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