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Customer Service Rep

Company: IEM
Location: Morrisville
Posted on: May 5, 2021

Job Description:

Why join IEM? We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives - join us while we build a safe, secure and resilient world. Our culture: IEMers believe in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward. The Customer Service Representative (CSR) is responsible for assisting individuals impacted by natural disasters who are applying for services to rebuild their homes and lives. As a CSR, you will provide timely and accurate information to applicants and program members via telephone, while simultaneous inputting data. Primary Location: Remote, East Coast and Central Time Zones Preferred Qualifications: * High school diploma or equivalent * Excellent customer service skills and prior experience * Polished phone etiquette and grammar and strong computer data entry skills * Punctual, with demonstrated timely, consistent job attendance history * Strong attention to detail, time management, and decision-making skills * Must be comfortable working in a fast-paced, high-volume call center * Ability to demonstrate both empathy and professionalism Preferred Qualifications: * Professional Proficiency in Spanish and English languages * Previous experience in a Disaster Recovery call center * Previous experience as an intake specialist * We are looking for someone who is proactive and promotes a positive work environment Benefits and more: * 10 paid holidays * Vacation pay * Sick pay * 401 (K) plan with matching * Company paid STD and LTD

Keywords: IEM, Cary , Customer Service Rep, Sales , Morrisville, North Carolina

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