BDC Representative/ Call Center Agent
Company: Hendrick Automotive Group
Posted on: January 13, 2022
Hendrick Buick GMC Cadillac (Cary)Location: 115 Team Hendrick
Way, Cary, North Carolina 27511
Summary: FREE Health Insurance and great Benefit Package.
Primarily responsible for answering all Inbound Service Calls for
13 Hendrick Dealerships. Also outbound calls required for Dealer
Service Customer Retention. -Chevrolet or Chrysler, Dodge, Jeep,
Ram experience a plus. Previous Dealership experience helpful but
not required. This is a Call Center position. Excellent Pay Plan
and Benefits. Rate rate $15-$18 per hour plus Health Insurance,
401k and Life Insurance. Will consider potential to work remote
AFTER 4-6 weeks of in Office training. Remote for local workers
only with previous experience.
Supervisory Responsibilities: - This job has no direct supervisory
Essential Duties and Responsibilities include the following:
Answer all incoming phone calls according to a proven, pre-set
script, and schedule a service appointment.
Log all customer comments into Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service
Forward any customer concerns to the correct department
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
Other duties as assigned
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. - The requirements
listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable
individuals with medical conditions to perform the essential
o - -GED
--- - -High School Diploma
Field of Study/Work Experience:
o - -Automotive (not required)
Desired Work Experience:
--- - - -up to 1 year
Previous customer service, Automotive and/or Call Center experience
Certificates and Licenses:
o -Valid Driver's License
Basic computer skills and Typing or Keyboarding
Ability to understand and follow instructions. Ability to
communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
sit; use hands to finger, handle, or feel.
Duties are performed primarily in the Business Development Center.
- Work involves continuous contact and interaction with customers
and dealership personnel.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and
memos. - Ability to receive and communicate with customers
courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out
instructions. - Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate
the following Core Values:
Servant Leaders consciously put the needs of others before their
own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the
right thing within the letter and spirit of the law, drives every
action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to
be the best, not the biggest, and is therefore defined by how we
treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
This job description in no way states or implies that these are the
only duties and responsibilities to be performed by this employee.
- The employee will be required to follow any other instructions
and to perform any other duties and responsibilities upon the
request of a supervisor. - This job description is subject to
revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women,
veterans, and individuals with disabilities are encouraged to
apply. For more information regarding the EEOC, please visit
Keywords: Hendrick Automotive Group, Cary , BDC Representative/ Call Center Agent, Sales , Cary, North Carolina
Didn't find what you're looking for? Search again!