Inside Sales Representative - Services
Company: Lenovo
Location: Morrisville
Posted on: May 16, 2022
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Job Description:
Why Work at LenovoHere at Lenovo, we believe in smarter
technology for all, so we spend our time building a society that's
brighter and more inclusive. And we go big. No, not big-huge. We're
a US$60 billion revenue Fortune Global 500 company serving
customers in 180 markets around the world. Focused on a bold vision
to deliver smarter technology for all, we are developing
world-changing technologies that power (through devices and
infrastructure) and empower (through solutions, services and
software) millions of customers every day and together create a
more inclusive, trustworthy and sustainable digital society for
everyone, everywhere. The one thing that's missing? Well...
you...Description and RequirementsWe are seeking an After Point of
Sales Services, APOS, Sales Representative to join our North
America Services Sales team, focused on accelerating growth in our
warranty renewals business.This individual will join an engaging,
energetic, and entrepreneurial team focused on a key part of our
services business.The ideal APOS sales representative will be
assertive, goal-oriented, articulate, and possess sound phone and
customer-facing skills.The ideal candidate is responsible for
demonstrating the value and benefits of Lenovo's products or
services through customer engagement, with a primary focus on
selling and/or renewing contracts. Depending on the specific
segment, this could include lead qualification, lead conversion,
health checks, voice of the customer, and/or revenue retention
motions (product/service contract renewals, extension, upsell and
expansion).This individual is responsible for developing an
excellent level of product or service knowledge to support customer
questions and promote offerings. The candidate is responsible for
effectively articulating the value of products or services to
customers, with the intent of selling products/services or renewing
existing contracts.Responsibilities:Achieve your revenue-based
quota by selling renewals/products/services, may offer to upsell
opportunities when applicableWork within dedicated
territory/segmentProvide accurate weekly/ monthly/ quarterly sales
forecastMastery of product knowledge and technical understanding of
products and services to effectively assess client needs and
requirementsInitiate steps as needed to address customer
concerns/roadblocks prohibiting satisfactionManage external
competitive pressures and effectively handle objections to retain
customers or win new customersManage high volume of customer
contacts through phone and email each day - the majority of
communications is outboundEnsure high level of professionalism
during all interactions with customers and prospectsEffectively
partner and build strong business relationships with both internal
and external stakeholders to ensure customer expectations are
metCollaborate with cross-functional teams and management to
optimize sales processes, systems and achieve a superior customer
experienceMaintain the customer management system (CRM) to ensure
all relevant data is captured in a timely mannerOther duties, as
assigned and necessaryPosition Requirements:Bachelor's degree
preferred3-5 years of experience working in a customer service or
sales capacity preferredPrior success in achievement in individual
and/or team sales quota/goalsDemonstrated ability to effectively
communicate with customers in a fast-paced environment while
developing positive customer relationshipsDemonstrated aptitude and
success to learn and optimize new technology and dataStrong
problem-solving skillsExcellent knowledge of MS Office
programsExcellent communication skills (verbal, written)Experience
working with Microsoft Dynamics or similar CRM is strongly
preferredDemonstrated ability to manage multiple priorities
effectively, with proven success We are an Equal Opportunity
Employer and do not discriminate against any employee or applicant
for employment because of race, color, sex, age, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any federal, state, or local protected class.We are
an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex,
age, religion, sexual orientation, gender identity, status as a
veteran, and basis of disability or any federal, state, or local
protected class.Lenovo adopted a COVID-19 Vaccination Policy for
US-based employees. As a condition of employment, employees must
adhere to Lenovo's US Vaccination Policy and be fully vaccinated
against COVID-19, subject to any applicable accommodations. To be
fully vaccinated means individuals must receive the full series of
a vaccine either approved by the FDA or WHO and listed by the CDC
(e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech
vaccines; or one dose of the Johnson & Johnson vaccine). This
applies to all US-based employees, contractors and interns,
regardless of work location. As a condition of employment, you must
provide proof that you are fully vaccinated or follow Lenovo's
accommodation process.* Morrisville - North Carolina - United
States of America
Keywords: Lenovo, Cary , Inside Sales Representative - Services, Sales , Morrisville, North Carolina
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