Inside Sales Representative - Services

Company: Lenovo
Location: Morrisville
Posted on: May 16, 2022

Job Description:

Why Work at LenovoHere at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive. And we go big. No, not big-huge. We're a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. The one thing that's missing? Well... you...Description and RequirementsWe are seeking an After Point of Sales Services, APOS, Sales Representative to join our North America Services Sales team, focused on accelerating growth in our warranty renewals business.This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business.The ideal APOS sales representative will be assertive, goal-oriented, articulate, and possess sound phone and customer-facing skills.The ideal candidate is responsible for demonstrating the value and benefits of Lenovo's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion).This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.Responsibilities:Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicableWork within dedicated territory/segmentProvide accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirementsInitiate steps as needed to address customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and effectively handle objections to retain customers or win new customersManage high volume of customer contacts through phone and email each day - the majority of communications is outboundEnsure high level of professionalism during all interactions with customers and prospectsEffectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are metCollaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experienceMaintain the customer management system (CRM) to ensure all relevant data is captured in a timely mannerOther duties, as assigned and necessaryPosition Requirements:Bachelor's degree preferred3-5 years of experience working in a customer service or sales capacity preferredPrior success in achievement in individual and/or team sales quota/goalsDemonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationshipsDemonstrated aptitude and success to learn and optimize new technology and dataStrong problem-solving skillsExcellent knowledge of MS Office programsExcellent communication skills (verbal, written)Experience working with Microsoft Dynamics or similar CRM is strongly preferredDemonstrated ability to manage multiple priorities effectively, with proven success We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo's US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo's accommodation process.* Morrisville - North Carolina - United States of America

Keywords: Lenovo, Cary , Inside Sales Representative - Services, Sales , Morrisville, North Carolina