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Sup, Residential Inbound Sales

Company: Humanity
Location: Morrisville
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated.

If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: SpectrumJob Description

JOB SUMMARYAccountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Develop new sales strategies within the call center to maximize opportunities

Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.

Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

Perform other duties as requested.

REQUIRED QUALIFICATIONSSkills / Abilities and KnowledgeAbility to supervise and motivate othersAbility to recruit, develop, maintain and optimize a team of sales professionalsAbility to communicate orally and in writing in a clear and straightforward mannerAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyAbility to work independently and collaborativelyAbility to work with others to resolve problems, handle requests or situationsAbility to respond quickly to changing business needsAbility to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)Knowledge of voice, data and television products and servicesAbility to listen to and interpret the needs of the customer Education High School diploma or equivalent2+ years post high school education preferred Related Work Experience Inside Sales experience, commercial experience preferred 2-3 yearsSupervisory experience preferred preferably in an inside sales 1-2 yearscapacity

WORKING CONDITIONSOffice environmentExposure to moderate noise levelsOccasional travel as required

Keywords: Humanity, Cary , Sup, Residential Inbound Sales, Sales , Morrisville, North Carolina

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