Sup, Residential Inbound Sales
Posted on: May 16, 2022
Job DescriptionCompany Description
Jobs for Humanity is dedicated to building an inclusive and just
employment ecosystem. Therefore, we have dedicated this job posting
to individuals coming from the following communities: Refugee,
Neurodivergent, Single Parent, Blind or Low Vision, Ethnic
Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not
hesitate to register, even if you feel that this particular
opportunity is not the right fit for you.
Company Name: SpectrumJob Description
JOB SUMMARYAccountable for meeting and exceeding established sales
goals for residential customers. This position reports to the
Residential Inbound Sales Manager. The Supervisor is responsible
for coaching and development of a team of Inbound Sales Reps in a
fast-paced, quota-driven sales environment that is highly
transactional and customer focused.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support
all efforts to simplify and enhance the customer experience
Professional and highly motivated with strong sales coaching and
developmental experience in a fast-paced, dynamic Call Center Sales
Develop new sales strategies within the call center to maximize
Oversee all daily sales activities of the Sales Representative
Team. Lead and guide the team in the attainment of revenue goals
and performance metrics. Monitor calls and performance stats and
provide individual Sales Representative feedback. Motivate, coach
and mentor Sales Representative. Plan and lead team meetings.
Create, deliver, implement and manage individual Sales
Representative Performance Improvement plans (PIPs) and Corrective
Action Plans (CARs). Develop and maintain a positive sales
Lead and guide the team in the attainment of marketing campaign
goals. Partner with marketing department in the development,
implementation and evaluation of marketing campaigns. Monitor rep
and team performance; conduct coaching. Provide post-launch
feedback to Sales Representative and marketing leadership.
Perform all staffing-related activities including recruiting,
hiring, on-boarding, goal-setting, monitoring, measuring and
coaching performance. Conduct regular performance reviews.
Perform multiple administrative duties: Create and manage Sales
Representative work schedule. Review and approve time-off requests
and timesheets. Review, reconcile and approve commission reports.
Approve customer credits.
Develop and maintain positive relationships with other departments:
sales operations, field operations, marketing, product development,
training and customer care.
Perform other duties as requested.
REQUIRED QUALIFICATIONSSkills / Abilities and KnowledgeAbility to
supervise and motivate othersAbility to recruit, develop, maintain
and optimize a team of sales professionalsAbility to communicate
orally and in writing in a clear and straightforward mannerAbility
to manage multiple projects at one timeAbility to prioritize and
organize effectivelyAbility to work independently and
collaborativelyAbility to work with others to resolve problems,
handle requests or situationsAbility to respond quickly to changing
business needsAbility to use personal computer and software
applications (i.e. word processing, spreadsheets, etc.)Knowledge of
voice, data and television products and servicesAbility to listen
to and interpret the needs of the customer Education High School
diploma or equivalent2+ years post high school education preferred
Related Work Experience Inside Sales experience, commercial
experience preferred 2-3 yearsSupervisory experience preferred
preferably in an inside sales 1-2 yearscapacity
WORKING CONDITIONSOffice environmentExposure to moderate noise
levelsOccasional travel as required
Keywords: Humanity, Cary , Sup, Residential Inbound Sales, Sales , Morrisville, North Carolina
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