Call Center Sales Agent ($18 PH)
Company: SPECTRUM
Location: Morrisville
Posted on: June 22, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$26.19/hour or $54,471 annually. Top performers can earn $81,000,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
JOB SUMMARY
Maximize sales opportunities by effectively answering and handling
inbound sales calls in an effort to acquire new customers, and
solicit existing customers by selling them additional products and
services. MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience. Establish and maintain a high
level of customer satisfaction, professionalism and courtesy during
all sales transactions. Consistently meet or exceed weekly and
monthly sales activity goals by utilizing sound telephone based
selling techniques. Respond to inbound sales calls promptly and
efficiently, as outlined by the required call handling metrics, to
include productive time, schedule adherence, handle time, after
call work, etc. Effectively and efficiently sell products and
services to prospective customers and maximize additional revenue
from existing customers by selling incremental products and
services through use of recommended sales techniques. Identify and
maximize upselling and cross selling sales opportunities. Ability
to learn and master order processing billing system regarding all
aspects of sales order entry, order inquiries, and other tools and
functions as they relate to the inbound sales function. Have a full
understanding of and consistently demonstrate proficiency at
explaining all products and services to existing and prospective
customers. Acquire and demonstrate thorough knowledge of
competitors' pricing, packaging and products in an effort to
discuss side by side comparisons of Charter's and competitors'
products and services. Promote and communicate current marketing
campaigns and promotions. Work with other departments, as
necessary, to resolve customer issues. Perform other duties as
required by supervisor. REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
(telephone)
Ability to work variable hours; may include weekends, holidays, and
split days off Required Education
High school diploma or equivalent Required Related Work Experience
and Number of Years
Call center sales experience preferred - 2 WORKING CONDITIONS
Office environment PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to perform job at workstation for prolonged periods of time
Mental Requirements
Ability to communicate with customers and colleagues in a clear,
straight forward and professional manner
Ability to apply appropriate sales techniques and demonstrate
sustained achievement of stated sales goals
Demonstrated computer and consumer electronics skills
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
tools
Effective verbal and written communication skills
Effective organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
duties SIB120 314470 314470BR
Keywords: SPECTRUM, Cary , Call Center Sales Agent ($18 PH), Sales , Morrisville, North Carolina
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