Call Center Business Retention Sales (Mon-Fri) - $18 per hour plus commission and incentives!
Posted on: September 23, 2022
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$27.08/hour or $53,623 annually. Top performers can earn $77,300,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
Maximize customer and revenue retention via inbound and outbound
telephone calls from and to commercial customers requesting
Disconnect/Downgrade of service while attempting to retain and grow
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Responsible for skillfully retaining customers through positive
customer relationship building. This includes but is not limited
to: diffusing the irate customer situation by utilizing strong
listening skills and probing techniques and identifying reason(s)
for disconnect and overcome objections.
Responsible for creating developing long-term relationships with
new and existing customers
Develops customer centric solutions and deliver recommendations to
right size their business on product benefits
Work through business class customer complaints through
understanding the complexity of business telecom needs and how to
right size their business. Act as a consultant addressing business
Professionally communicate and handle all business class customers
concerns with tact and empathy for a business owner perspective
Save and re-sell the value of our products and services by properly
aligning their features, benefits and price with the needs of our
customers by effectively transitioning from the Save to upgrading
the customer to additional products and services.
Take ownership of customers concerns and act as a primary contact,
providing appropriate contact information related to process.
Act as intermediary between customer and appropriate departments to
ensure customer satisfaction.
Research, analyze and resolve billing inquiries.
Educate commercial customers on the competitive advantages of
Business products, services and support.
Maintain knowledge of all marketing campaigns, competitive
campaigns/pricing, save offers, and make appropriate use of
campaigns/save offers in retaining customers.
Identify and engage with company personnel to assist with retention
efforts as warranted.
Ask insightful questions regarding customer satisfaction and reason
Update CSG, Sales force, CIT, and billing system with result of the
save attempt. Enter all appropriate work orders, credits and
adjustments, early termination fees, etc.
Punctual and consistent attendance is required. Must be available
for overtime or weekend hours, as needed.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of Charter Business Internet, video, music, data, and
telephone products and services
Ability to demonstrate a record of success in your sales career to
Knowledge of Business Telecom complexities
High school diploma or equivalent
Required Related Work Experience and Number of Years
B2B, Customer Service / Telephone sales experience - 3
Preferred Skills/Abilities and Knowledge
Proven sales level knowledge of complex services (Hosted Voice,
Cloud Services) is preferred
Ability to empathize with the customer
Problem solver with effective persuasion skills
Ability to effectively trouble-shoot technical problems
Ability to work independently; highly motivated and
Ability to show judgment and initiative
Ability to communicate in a clear, professional manner
Ability to use computer and software applications (i.e. CSG, Sales
force, survey software)
Ability to overcome objections
Clearly understand and communicate the companys value proposition
at multiple levels within these organizations
Preferred Related Work Experience and Number of Years
CSG billing software experience preferred
B2B sales experience, preferably selling data, voice, cloud and/or
Telecommunications or Premise Based Voice and Data product sales -
Office environment SRT100 318411 318411BR
Keywords: SPECTRUM, Cary , Call Center Business Retention Sales (Mon-Fri) - $18 per hour plus commission and incentives!, Sales , Morrisville, North Carolina
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