Sup, Resi Inbound Sales
Posted on: November 24, 2022
Accountable for meeting and exceeding established sales goals for
residential customers. This position reports to the Residential
Inbound Sales Manager. The Supervisor is responsible for coaching
and development of a team of Inbound Sales Reps in a fast-paced,
quota-driven sales environment that is highly transactional and
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Professional and highly motivated with strong sales coaching and
developmental experience in a fast-paced, dynamic Call Center Sales
Develop new sales strategies within the call center to maximize
Oversee all daily sales activities of the Sales Representative
Team. Lead and guide the team in the attainment of revenue goals
and performance metrics. Monitor calls and performance stats and
provide individual Sales Representative feedback. Motivate, coach
and mentor Sales Representative. Plan and lead team meetings.
Create, deliver, implement and manage individual Sales
Representative Performance Improvement plans (PIPs) and Corrective
Action Plans (CARs). Develop and maintain a positive sales
Lead and guide the team in the attainment of marketing campaign
goals. Partner with marketing department in the development,
implementation and evaluation of marketing campaigns. Monitor rep
and team performance; conduct coaching. Provide post-launch
feedback to Sales Representative and marketing leadership.
Perform all staffing-related activities including recruiting,
hiring, on-boarding, goal-setting, monitoring, measuring and
coaching performance. Conduct regular performance reviews.
Perform multiple administrative duties: Create and manage Sales
Representative work schedule. Review and approve time-off requests
and timesheets. Review, reconcile and approve commission reports.
Approve customer credits.
Develop and maintain positive relationships with other departments:
sales operations, field operations, marketing, product development,
training and customer care.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales
Knowledge of voice, data and television products and services
High School diploma or equivalent
Required Related Work Experience and Number of Years
Inside Sales experience, commercial experience preferred - 2-3
Preferred Skills/Abilities and Knowledge
Ability to supervise and motivate others
Ability to communicate orally and in writing in a clear and
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to work independently and collaboratively
Ability to work with others to resolve problems, handle requests or
Ability to respond quickly to changing business needs
Ability to use personal computer and software applications (i.e.
word processing, spreadsheets, etc.)
Ability to listen to and interpret the needs of the customer
2+ years post high school education preferred
Preferred Related Work Experience and Number of Years
Supervisory or leadership experience preferably in an inside sales
capacity - 1-2
Exposure to moderate noise levels
Occasional travel as required
#LI-VM1 SIB470 321043 321043BR
Keywords: SPECTRUM, Cary , Sup, Resi Inbound Sales, Sales , Morrisville, North Carolina
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