Repair Chat Agent (Start date: 12/16)
Company: Careerbuilder-US
Location: Morrisville
Posted on: January 22, 2023
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Job Description:
Start Date: Friday, December 16, 2022Training Information: 7
weeks of training; held 2:00 pm - 11:00 pm, Monday -
FridayLocation: Morrisville, NC 27560 (On-site)Compensation:
$20/hour + shift differential for qualifying shiftsAt a
GlanceFull-time entry to midlevel chat-based roles troubleshooting
and resolving customer cable and video service issues, including
repair, billing, and accounts.Profile: A confident and tech-savvy
problem solver who will troubleshoot and resolve a variety of
service and equipment issues for multiple customers at the same
time. They use patience and strong written communication skills to
uncover customer needs, answer questions, and leave a positive
impact on every customer interaction.Benefits include fully paid
training and time off, comprehensive health packages, retirement
savings, free Spectrum services where available, and more.Who are
you?Are you ready for something new? No matter your background, our
thorough training program can put you ahead of the curve on all the
latest Spectrum video, internet and phone technology. We'll help
you develop skills to be comfortable in your role troubleshooting
and resolving customer issues. Your attention to detail will be
vital as you make note of actions taken to record the customer's
service history. Take the knowledge you gain in training and turn
it into customer service wins. If you're ready to learn, this is a
role with a lot of potential.What is the Repair Chat Agent
role?It's about building relationships and turning the knowledge
you gain in training into customer service wins. Repair Chat Agents
make a real difference to their customers and the company. You will
provide chat-based support and repair services that keep people
connected and informed. We'll help you develop the skills to get
comfortable in your role troubleshooting and resolving equipment
issues, and walking customers through fixes you can make together.
Address advanced technical inquiries using diagnostic tools to get
services running smoothly. If an issue requires extra attention,
you can bring in additional internal support and field technician
teams to get things back on track. Understanding the products and
your customers' sense of urgency will help you navigate your way to
a satisfying customer experience.It's all about learning and
growing.This may be a new road for you, but the journey is all
mapped out. There's a lot to learn, and our thorough, fully paid
training can make you an authority on Spectrum's industry-leading
products and services in about five weeks. After that, you'll be
ready to navigate customer-facing systems and troubleshooting like
a pro. The industry moves quickly; to stay on top of it, we provide
training updates to keep you up-to-date on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.With a
deliberate path to success.We believe the best people to lead are
those who have been down the same road before. Our supervisors are
provided the same training you receive, so they know exactly what
kind of support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Take your first
step toward a long and rewarding career with Spectrum.The benefits
are clear.In addition to the core benefits - industry-leading
retirement savings plans, comprehensive health care, and paid
training and time off - we offer free Spectrum products and
services where available, education assistance, and a selection of
other programs to support team members and their families.What's
required to get started?The minimum qualifications for the Repair
Chat Agent are: Ability to read, write, speak and understand
EnglishHigh School Diploma or GEDPreferred qualifications 1 year
previous customer service experience6 months or more of basic
technical support experience6 months or more working with computers
and multiple software applicationsAre you ready to join our
team?Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
environment.CRP118 325775 325775BR
Keywords: Careerbuilder-US, Cary , Repair Chat Agent (Start date: 12/16), Sales , Morrisville, North Carolina
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here to apply!
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