Repair Chat Agent/Representative (March 10 start date)
Posted on: January 25, 2023
Location: Morrisville, NC 27560 (On-site)
Start date: Friday, March 10th. May be considered for Friday, March
Training Schedule: Training is held Monday-Friday 2 pm - 11pm. 7
weeks of training.
Attendance during training: Mandatory. Attendance during training
is 100% required.
Post training schedule: A set schedule.
Compensation: $20 / hour plus a $.75 differential for shifts that
start after 11:00 am (including during training).
At a Glance
Full-time entry to midlevel chat-based roles troubleshooting and
resolving customer cable and video service issues, including
repair, billing, and accounts.
Profile: A confident and tech-savvy problem solver who will
troubleshoot and resolve a variety of service and equipment issues
for multiple customers at the same time. They use patience and
strong written communication skills to uncover customer needs,
answer questions, and leave a positive impact on every customer
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
Are you ready for something new? No matter your background, our
thorough training program can put you ahead of the curve on all the
latest Spectrum video, internet and phone technology. We'll help
you develop skills to be comfortable in your role troubleshooting
and resolving customer issues. Your attention to detail will be
vital as you make note of actions taken to record the customer's
service history. Take the knowledge you gain in training and turn
it into customer service wins. If you're ready to learn, this is a
role with a lot of potential.
What is the Repair Chat Agent role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Repair Chat Agents
make a real difference to their customers and the company. You will
provide chat-based support and repair services that keep people
connected and informed. We'll help you develop the skills to get
comfortable in your role troubleshooting and resolving equipment
issues, and walking customers through fixes you can make together.
Address advanced technical inquiries using diagnostic tools to get
services running smoothly. If an issue requires extra attention,
you can bring in additional internal support and field technician
teams to get things back on track. Understanding the products and
your customers' sense of urgency will help you navigate your way to
a satisfying customer experience.
It's all about learning and growing.
This may be a new road for you, but the journey is all mapped out.
There's a lot to learn, and our thorough, fully paid training can
make you an authority on Spectrum's industry-leading products and
services in about five weeks. After that, you'll be ready to
navigate customer-facing systems and troubleshooting like a pro.
The industry moves quickly; to stay on top of it, we provide
training updates to keep you up-to-date on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Our supervisors are provided the same training
you receive, so they know exactly what kind of support will help
you grow into a successful employee. With well-established career
paths across multiple lines of business, advancement is a very real
and achievable goal. Take your first step toward a long and
rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings plans, comprehensive health care, and paid training and
time off - we offer free Spectrum products and services where
available, education assistance, and a selection of other programs
to support team members and their families.
What's required to get started?
The minimum qualifications for the Repair Chat Agent are:
- Ability to read, write, speak and understand English
- High School Diploma or GED Preferred qualifications
- 1 year previous customer service experience
- 6 months or more of basic technical support experience
- 6 months or more working with computers and multiple software
applications Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
Keywords: SPECTRUM, Cary , Repair Chat Agent/Representative (March 10 start date), Sales , Morrisville, North Carolina
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