Front Desk Agent Laquinta by Wyndham Morrisville
Company: Highgate Hotels
Location: Morrisville
Posted on: January 27, 2023
|
|
Job Description:
Highgate Hotels The Holiday Inn in Chandle-Ocotillo r is seeking
a motivated Front Desk Associate to join their team The hotel is
managed by Highgate who is a leading real estate investment and
hospitality management company widely recognized as an innovator in
the industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com. Location La Quinta
Raleigh-Durham Airport / Hospitality Court 1001 Hospitality
CourtMorrisville, NC 27560 Overview The Front Office Agent is
responsible for providing attentive, courteous and efficient
service to all guests during check-in, throughout their stay, and
at checkout, while maximizing room revenue and occupancy.
Responsibilities Answer inquires from guests regarding restaurants,
transportation, entertainment, etc. Follow all cash handling and
credit policies. Be aware of all rates, packages and special
promotions as listed in the Red Book. Be familiar with all in-house
groups. Be aware of closed out and restricted dates. Obtain all
necessary information when taking room reservations and follow the
rate-quoting scenario. Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed. Handle
check-ins and checkouts in a friendly, efficient and courteous
manner. Use proper two-way radio etiquette at all times when
communicating with other employees. Fully comprehend and be able to
operate all relevant aspects of the Front Desk computer system. Be
able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner. Be able to complete a
bucket check, room rate verification report, and housekeeping
report. Balance and prepare individual paperwork for closing of
shift according to hotel standards. Maintain and market promotions
and guest programs. Maintain a clean work area. Assist guests with
safe deposit boxes. Qualifications College course work in related
field helpful. Experience in a hotel or a related field preferred.
High School diploma or equivalent required. Computer experience
required. Customer Services experience preferred. Maintain a warm
and friendly demeanor at all times. Must be able to effectively
communicate both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service
oriented manner. Must be effective at listening to, understanding,
and clarifying concerns raised by employees and guests. Must be
able to multitask and prioritize departmental functions to meet
deadlines. Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel. Maintain high standards of personal
appearance and grooming, which includes wearing the proper uniform
and nametag. Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations. Maximize efforts
towards productivity, identify problem areas and assist in
implementing solutions. Must be effective in handling problems,
including anticipating, preventing, identifying and solving
problems as necessary. Must be able to understand and apply complex
information, data, etc. from various sources to meet appropriate
objectives. Must be able to cross-train in other hotel related
areas. Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or
operational needs. Perform other duties as requested by
management.
Keywords: Highgate Hotels, Cary , Front Desk Agent Laquinta by Wyndham Morrisville, Sales , Morrisville, North Carolina
Click
here to apply!
|