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Retail Sales Account Executive - Maintenance Services

Company: Toshiba Global Commerce Solutions
Location: Morrisville
Posted on: May 24, 2023

Job Description:


Toshiba Global Commerce Solutions is seeking a Retail Account Executive - Maintenance Services to join our national sales team. This Retail Account Executive - Maintenance Services will be the subject matter expert on the Store Maintenance and IT Services portfolio for all Toshiba and OEM equipment, aligned with teammates to establish a positive, long-term account relationships with new clients.

This person will be assigned a portfolio of white space pursuits accounts (hunting), within a given geography, in support of achieving the company's annual sales revenue goals (quota) for any given calendar or business year. The Retail Account Executive - Maintenance Services will cover accounts throughout the US.


  • Execute tactical and strategic maintenance sales contracts for existing and new clients in order to achieve the revenue targets (quota) as directed by the Business. This includes the handling of customer queries effectively and dealing with objections during the sales process.
    • Establish and maintain a high level of positive and effective contact with key customers, agents, lead generators and others to enhance sales opportunities for new and continuing business development and major key accounts within the portfolio. Assist customers with obtaining satisfactory timelines and/or coordinate with operations to establish product/project completion dates.
      • Develop and manage a robust pipeline of sales opportunities through the entire sales cycle.
        • Presents and demonstrates Toshiba Products in group meetings to client's senior executives and emphasizes salable features such as company vision, strategy, reputation, products/systems architecture, flexibility of design, process re-engineering capability, integration of client systems environment, return-on-investment (ROI) studies, etc.
          • Maintain up to date and accurate customer sales records, expense plans, budgets and related databases. Responds to customers RFP/RFI Requests in a timely and professional manner to facilitate success. Create or review analysis of such tasks as: sales proposals, work-order cost estimates/proposal completion; gross margin analysis; invoice review; and service bulletin/O.E.M. review.
            • Maintain constant awareness of markets, competitor activities and problems within assigned customer base, recognize trends that develop, and make appropriate strategic and tactical sales/marketing recommendations.
              • Leadership of a team of subject matter experts through the entire sales cycle, with passion to inspire supporting pre-sales and delivery personnel to excel and make a difference. Identify opportunities for improvement processes in general working practices and team efficiency. Act as a Team Lead and mentor junior sales reps.
                • Work closely with and maintain good working relationships with other functional company departments such as Professional Services, Product Management, Customer Service, Engineering, etc., to ensure both customer & company requirements are met or exceeded.
                  Required Skills:
                  • Bachelor's degree, with a minimum 8 years' experience working for a retail technology provider selling into named and white space retail accounts.
                    • A proven track record of sales accomplishments and/or above quota achievement. (The company may substitute applicant's sales experience with advancement opportunities from internal departments such as professional services, product management, etc.).
                      • Strong presentation skills with the capability of interacting with client senior management levels such as CEO, COO, CFO, CTO/CIO, and VP of Procurement, VP of Distribution, VP of Operations, etc.
                        • Working retail industrybusinessknowledge or actual experience.
                          • The knowledge/experience level required is such that in hiring replacement, candidates would either have to have had previous experience with like competitive products or services or would require additional training related to the products or services prior to having sufficient knowledge to deal effectively with customers.
                            • A contact base of relevant industry clients within the given geography or portfolio.
                              • Must possess effective written and verbal communications skills.
                                • Should be able to demonstrate PC proficiency in MS Word, Excel, PowerPoint as well as learn any corporate or industry software used by the position.
                                  • Should have a demonstrated history displaying an in-depth knowledge of sales and account management techniques
                                    • Create or reviews analysis of such tasks as: sales proposals, work-order cost estimates/proposal completion; ROI Studies, RFP Responses, etc.
                                      • Works well in a team selling environment and maintains good working relationships with other functional company departments such as Professional Services, Product Management, Marketing, Engineering, etc., to ensure both partner & company requirements are met or exceeded.
                                        About the Company:

                                        Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

                                        The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

                                        Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
                                        • Group health coverage (medical, dental, & vision)
                                        • Employee Assistance Programs
                                        • Pre-tax spending accounts
                                        • 401(k) plan (with company match)
                                        • Company provided life insurance
                                        • Pet Insurance
                                        • Employee discounts
                                        • Generous paid holiday schedule, paid vacation & sick/personal days EEO:

                                          Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

                                          Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

                                          DIVERSITY, EQUITY & INCLUSION:

                                          We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Cary , Retail Sales Account Executive - Maintenance Services, Sales , Morrisville, North Carolina

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