Client Experience Associate

Company: 6 & FIX
Location: Raleigh
Posted on: March 27, 2026

Job Description:

About the Role 6 & Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast-paced environment where proactive communication, attention to detail, and a positive attitude are essential. Key Responsibilities - Prepare and review detailed repair estimates. - Support field technicians by assisting with estimate creation and accurate pricing of repair work. - Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls. - Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary. - Perform daily follow-ups on open estimates and sales opportunities. - Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs. - Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately. - Coordinate and schedule field supervisors for in-person sales visits and technical lead calls. - Proactively identify, communicate, and close sales opportunities with customers. - Promote and sell maintenance membership plans to enhance customer value and company revenue. - Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan. - Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities. Schedule & Work Environment - 5-day rotation shift, which will include remote weekend schedules - Fast-paced, collaborative environment with strong support from leadership and peers Qualifications - High school diploma or equivalent required. - Prior experience in customer service, inside sales, or dispatching required. - Experience in the HVAC industry or related trades preferred. - Strong communication and interpersonal skills, with the ability to build trust and rapport with customers. - Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines. - Excellent organizational and multitasking abilities in a fast-paced environment. - Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools. - Familiarity with the company’s service area or the ability to read and interpret maps effectively. Why Join 6 & Fix? At 6 & Fix, we’re more than a service company — we’re a team that values growth, integrity, and collaboration. We believe in investing in our people and empowering them to succeed. Benefits include: - Paid Time Off / Vacation - Medical, Dental & Vision Insurance - Supplemental Coverages - 401(k) with Company Match - Paid Holidays PI10b7dd175b75-37156-40098004

Keywords: 6 & FIX, Cary , Client Experience Associate, Sales , Raleigh, North Carolina